Privacy Policy

How your data is used

We understand that your details are incredibly important to you, and so they should be

Below we have outlined how and why we may store your data so you can feel confident that it’s in safe hands.

Crazy Pizza uses and stores your data for fulfilling a contract with you to manage your event or private dining experience, and/or for marketing with your consent. You may withdraw consent for marketing at any time.

What do we collect?

To enable us to manage your reservation we will ask you to provide personal details such as:

  • Name
  • Email address
  • Address
  • Telephone number
  • Payment details
  • Guest names

For marketing purposes we collect:

  • Name
  • Email address
  • Postcode

What do we do with your data?

Crazy Pizza will never pass or sell your data outside the group of companies except where a third party requires the data to provide communications as part of our normal service.

We use cookies on our website – partly to provide basic web services and partly to help us monitor and track website usage through Google Analytics and Hotjar.

If you decide to, you can choose to Opt-In to marketing information to hear more about our new openings and events.

Our use of Cookies

We use Cookies for the following purposes:

  • To improve the performance of our websites by understanding which parts work well, and which don’t.
  • To deliver relevant online advertising to you both on our websites and elsewhere. This is sometimes done by combining data that we already have about you with the data collected through Cookies. These Cookies are placed by us and selected third parties and enable adverts to be presented to you on ours and third party websites.
  • To measure how effective our online advertising and marketing communications are.
  • To enable us to collect information about how you and other people use our websites.
  • To improve your experience on our websites, for example we use Cookies to remember the subject areas that you have looked at and to personalise your experience.
Cookie Cookie Name Purpose
Cookie Consent moove_gdpr_popup This will remember that you are happy to allow cookies on our website. This cookie is set to expire after 3 months if accepted.
Google Analytics _ga Used to distinguish users and expires in 2 years
Google Analytics _gid Used to distinguish users and expires in 24 hours
Google Analytics _gat Used to throttle request rate and expires in 1 minute
Google Analytics -utma This allows Google Analytics to determine unique visitors to our site. The cookie expires 2 years from initial creation or from update of cookie
Google Analytics -utmb This cookie is used to establish and continue a user session on our site. The cookie will expire 30 minutes from initial creation of from update of the cookie
Google Analytics -utmc This is used in conjunction with the -utmb cookie to determine whether or not to establish a new session for the user. This cookie will expire once you have closed your session with our website (once you have closed your browser)
Google Analytics -utmz This cookie is used by google to store where a visitor came from (search engine, search keyword, link). This cookie will expire 6 months from its initial creation or from update of cookie.
Litespeed cache _lscache_vary This cookie is used to store whether you are logged into the site and what your user role is. It us used to help improve site performance for logged in users.
Vimeo Player player / vuid We embed videos from our official Vimeo channel. When you press play (or played automatically) Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.

Your Rights

You have the right to have inaccurate personal data rectified or removed – if you would like to do so please contact us on marketing@crazypizza.com

You have the right to stop marketing communications at any time. Simply click Unsubscribe on any email you are sent or let us know at any time by sending an email to marketing@crazypizza.com.

Gift Vouchers

Crazy Pizza uses a trusted third-party provider, GiftPro Limited, to manage the payment and fulfilment processes of purchasing one of its vouchers.

By placing your order you are providing us with Personally Identifiable Information (PII) which we will only use for the following purposes:

  • Fulfilling your order and, if for the benefit of someone else, communication it to them.
  • Collecting payment from you (which involves giving some of your PII to the payment processing provider).
  • If you provide consent, sending you marketing communications.
  • Statistical analysis.

We do not require specific consent to process payment as this is necessary if we are to fulfil our contractual obligations to you. We have a legitimate interest in using your data for statistical analysis.

If you have consented to us using your PII for marketing purposes, we will cease using it for that purpose if you withdraw that consent by informing us using the contact details set out above, or by unsubscribing from our emails.

You also have the right at any time to ask us what PII of yours we hold, to have it corrected if incorrect and to object to the way in which we use it. To request for your data to be removed from our system, please email marketing@crazypizza.com.

When you place an order, payment is collected online and you are providing the payment data directly to our payment processing provider. We do not see or hold your full card payment details.

How secure is your data?

The Crazy Pizza team employs a wide variety of security measures to back up, protect and manage your data. We undertake to secure your data as much as possible using up to date technology and robust policies and processes.

Crazy Pizza Ltd is registered in England No.11277284
Registered Office: The Courtyard, 14a Sydenham Road, London, CR0 2EE.